Cultural Transformation

Cultural Transformation (EBEX Whitepaper- Q2/2017-18)

Corporate Culture : Your Face To The World

The world knows your organization by its overall culture. This is because organizational culture reflects how your people interact internally and externally, how they feel for the work they do, how well they have upgraded to the newer trends and norms of the industry they are operating in and how readily they are willing to take up responsibilities.

Developing a Triumphant Culture in Your Organization

While building an organization, we create structures, processes, policies, protocol, SOPs, hierarchy, job descriptions and what not to ensure organization’s success, assuming that everything will fall in place. But does this happen the way expected? What lacks and how to create a WINNING STRATEGY?

About Irendra Chhabra

Irendra Chhabra is a post graduate in business management with specialisation in materials management and marketing management. He has over 26 years of experience having spearheaded key businesses like Retail, Telecom Infrastructure and Shared Services. He has proficiency in successfully setting up and managing back office services for diverse businesses. He has been a key speaker and thought leader in global management conferences like Shared Service Outsourcing Network in Singapore, South Africa, round table conferences in Middle East, Asia Retail Congress and Shared Services Forum in India.

Currently, he is heading Captive Shared Services as MD and CEO for $8B diversified conglomerate Essel Group having interest in Media, Entertainment, DTH, Packaging, Education and Infrastructure etc. He has designed, implemented and stabilized functions like HR, F&A, SAP and high-end processes like legal, Talent acquisition, IT and Procurement functions for the group onto a Shared Services Platform that caters to 50 plus companies across India and international locations, namely Middle East, South Africa and USA.
He also heads the CIO forum for the group which strategizes and implements digitalization initiatives across all the Group companies.

Prior to his current assignment, he had setup Spend management practice for another large diversified conglomerate Essar ($40B). He converted the practice into a revenue generating entity by externalising it globally and acquiring multiple clients and helping them to optimise cost and setup shared services. He has led multiple business start-ups to steady state in last 12 years under tough market conditions, viz.,
• Set up and externalised global shared service practice for a large conglomerate.
• Institutionalised strategic retail models for mobiles, accessories and after sales service making the brand a market leader.
• Setup of Build and Lease model for Telecom Infrastructure sites for one of the largest Telecom operator ·


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